Terms & Conditions

Last Updated: 15 August 2026

These Terms & Conditions govern your use of www.drnutrition.com, the Dr Nutrition mobile applications, and any order you place through them. They form a binding agreement between you and Dr Nutrition LLC (“Dr Nutrition”, “we”, “us”, “our”). By using our website or app, or placing an order, you accept these Terms. If you do not accept them, please do not use our services.

1. Eligibility

You must be at least 18 years of age to create an account, place an order, or use our nutrition calculators and plan generator. By using our services you confirm that you are 18 or over and that the information you provide is accurate.

2. Your Account

You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. Notify us immediately if you believe your account has been used without your authorisation. We may suspend or close an account that is used in breach of these Terms.

3. Products, Pricing and Orders

Product descriptions, images, and prices are displayed on our website and app and may change without notice. Prices are shown in the currency of the storefront you are using and include applicable taxes unless stated otherwise. Delivery charges, where they apply, are shown before you confirm your order.

Your order is an offer to purchase. A contract is formed only when we confirm acceptance of your order. We may decline or cancel an order where the product is unavailable, where a price or description was published in error, or where we suspect fraud or misuse; in that case we refund any amount already paid in full.

Clearance and near-expiry products are clearly marked as such, and the expiry date shown at the point of sale applies.

4. Payment

Payment is taken through our payment providers at the time you place your order, unless a different arrangement is stated at checkout. You confirm that you are authorised to use the payment method you select. We do not store your full card details.

5. Instalment Payments (Buy Now, Pay Later)

At checkout you may choose to pay in instalments through a third-party provider such as Tabby or Tamara. These are independent, licensed financial services companies.

Our obligations to you — delivery, returns, and refunds — are identical whichever payment method you select. Where a refund is due on an instalment order, we refund the payment provider, who then adjusts your instalment plan in accordance with their own terms.

6. Delivery

We deliver to the address you provide. Estimated delivery times are indicative and are not guaranteed. Risk in the products passes to you on delivery. If your order has not arrived within a reasonable period of the estimated date, contact us and we will investigate with our delivery partner.

7. Returns, Refunds and Damaged Shipments

Damaged, defective, expired, or incorrect items. If a product arrives damaged, defective, expired, or is not what you ordered, contact us with your order number and a photograph of the item and its packaging. We will arrange a replacement or a full refund, including delivery charges, at no cost to you. Please report such items promptly after delivery so that we can raise the matter with our delivery partner.

Other returns. If you wish to return a product for any other reason, you must request the return within 2 days of delivery. The product must be unused, unopened, with its seal intact, and in its original packaging. For health and safety reasons we cannot accept the return of opened or unsealed nutritional products.

Refunds. Approved refunds are issued to the original payment method within a reasonable period of our receiving and inspecting the returned product.

Nothing in this section affects any right you have as a consumer under UAE Federal Law No. 15 of 2020 on Consumer Protection, Federal Decree-Law No. 14 of 2023 on Trading through Modern Technology, or their implementing regulations. Where those laws give you a right more favourable than the terms above, that right applies.

8. Product Information and Labels

You must read and follow the label, warnings, and directions of use of every product before using it. Product information shown on our website and in our app is supplied by manufacturers and may change without notice; the information printed on the packaging you actually receive prevails over anything displayed on our website or app.

Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Do not exceed the stated recommended dose. Supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Keep out of reach of children. If you are pregnant or breastfeeding, taking any medication, or under medical supervision, consult your doctor before use. Discontinue use and seek medical advice if you experience any adverse reaction.

9. Health, Nutrition and Medical Disclaimer

Dr Nutrition provides nutritional information, calculators, and nutrition plans for general educational and wellness purposes only. Nothing we provide is medical advice, diagnosis, or treatment, and nothing we provide is a substitute for consultation with a qualified physician, registered dietitian, or other licensed healthcare professional.

Consult your doctor first. You should speak with your physician before starting any diet, weight-management programme, exercise regimen, or nutritional supplement — and you must do so if you are pregnant or breastfeeding, are under 18 or over 65, or have or have had diabetes, insulin resistance, kidney disease, liver disease, cardiovascular disease, a thyroid disorder, an eating disorder or disordered eating, or any other medical condition, or if you take any prescription medication.

Never disregard or delay seeking professional medical advice because of anything you read or receive from Dr Nutrition. If you believe you may be experiencing a medical emergency, contact your doctor or emergency services immediately.

Individual results vary. No outcome is promised or guaranteed. Any results described by other customers are their own experience and are not a representation of what you will achieve.

10. Nutrition Tools, Calculators and Plans

Who may use them. Our nutrition calculators and plan generator are for adults aged 18 and over. They must not be used by anyone under 18, or by anyone who has been diagnosed with, is being treated for, or is in recovery from an eating disorder. Our tools decline inputs outside the ranges they are validated for.

Our figures are estimates. Body mass index, resting energy expenditure, daily calorie targets, and macronutrient targets are produced by equations published in the scientific literature. Those equations describe averages across populations, not individuals, and your actual requirements may differ materially. Body mass index in particular does not distinguish muscle from fat and is not a diagnosis of any condition.

How they are calculated. Resting energy expenditure is estimated using the Mifflin-St Jeor equation (Mifflin et al., American Journal of Clinical Nutrition, 1990). Total daily energy expenditure applies a physical activity level based on the categories published by the National Academies of Sciences, Engineering, and Medicine in Dietary Reference Intakes for Energy (2023). Macronutrient targets are kept within the Acceptable Macronutrient Distribution Ranges published by the Institute of Medicine (2005). Nutrient reference values follow the Daily Values established by the U.S. Food and Drug Administration under 21 CFR 101.9. The full source list is available in our app under “Medical Sources & References”.

Safety limits. Weight-loss targets are calculated as a reduction from your estimated total daily energy expenditure and are then constrained by an absolute minimum of 1,500 calories per day for women and 1,800 calories per day for men, so that no plan we produce falls into very-low-calorie territory. Where that floor applies, the plan uses the floor rather than the lower calculated figure.

Internal clinical protocol. Where you provide a laboratory value such as HOMA-IR, or tell us about a condition such as insulin resistance, polycystic ovary syndrome, or diabetes, we adjust the carbohydrate proportion of your plan. The direction of that adjustment follows the American Diabetes Association’s Standards of Care in Diabetes. The specific thresholds we apply are an internal clinical protocol developed by our own nutrition team, are not taken from any published guideline, and are applied under the supervision of a qualified member of our team. You must not use our tools as a substitute for the management of any diagnosed condition by your treating physician, and you should not change any prescribed treatment on the basis of a plan generated here.

Human review. Every nutrition plan is reviewed by a qualified member of our nutrition team before you are advised to act on it. No plan is issued to you purely automatically.

Your information must be accurate. The outputs of these tools depend entirely on what you enter. If you provide inaccurate information about your weight, height, age, activity, conditions, or medications, the results will be inaccurate, and we are not responsible for outcomes arising from information you supplied incorrectly.

11. AI-Assisted Features

What uses AI. Our meal-photograph feature lets you photograph a plate of food to receive an approximate estimate of its calories and nutrients. This estimate is produced with the assistance of a third-party artificial-intelligence service. Our nutrition plans and calculators do not use a third-party AI service; they are processed on our own systems using the published equations described above.

AI estimates are approximations and may be wrong. An estimate produced from a photograph cannot reliably determine portion size, cooking method, oils, sauces, added sugar, or hidden ingredients, and the resulting figures may differ substantially from actual values. AI systems can also produce results that are simply incorrect. Treat every AI-generated figure as a rough indication only. Do not rely on it for any medical, clinical, or therapeutic purpose, and do not use it to manage a diagnosed condition such as diabetes.

Consent and third-party processing. Submitting a meal photograph transmits it to a third-party AI provider, as described in our Privacy Policy. We ask for your explicit consent before you use this feature for the first time, and you may withdraw that consent at any time. The rest of our services work normally if you decline.

What you must not submit. Do not submit photographs containing other people, identity documents, or any information you would not wish to be processed by an external service. You must not use these features to attempt to obtain medical advice, a diagnosis, or a treatment recommendation.

12. Intellectual Property

All content on our website and app — including text, graphics, logos, images, and software — is owned by Dr Nutrition or its licensors and is protected by intellectual property laws. You may use it for your own personal, non-commercial purposes only. You may not copy, reproduce, republish, distribute, or create derivative works from it without our prior written permission.

13. Acceptable Use and Indemnification

You agree not to use our website or app unlawfully, to attempt to gain unauthorised access to our systems, to interfere with their operation, or to extract data from them by automated means. You agree to indemnify us against any claim, loss, or expense arising from your breach of these Terms or your misuse of our services.

14. Limitation of Liability

Nothing in these Terms excludes or limits our liability where such exclusion or limitation is not permitted by applicable law. In particular, nothing in these Terms excludes or limits our liability for:

• death or personal injury;
• fraud, fraudulent misrepresentation, or deliberate concealment;
• gross negligence or wilful misconduct;
• liability arising from a harmful act, to the extent that such liability may not be excluded or reduced under the UAE Civil Transactions Law; or
• any right or remedy conferred on you as a consumer by UAE Federal Law No. 15 of 2020 on Consumer Protection, its implementing regulations, or any equivalent consumer protection legislation applicable in the country from which you place your order.

Subject to the above:

(a) Products. Our liability in connection with any product you purchase is limited to replacing the product or refunding the price you paid for it, at our option. You remain responsible for reading and following the label, warnings, and directions of use of every product, and for consulting your physician where these Terms require you to do so.

(b) Nutrition information, calculators and plans. These are educational estimates, not medical advice, as set out above. We are not liable for any loss or harm arising from your reliance on them where that reliance was contrary to the disclaimer in section 9, where you did not obtain the medical advice those terms require, or where the information you supplied to us was inaccurate or incomplete.

(c) AI-generated estimates. Estimates produced with the assistance of artificial intelligence are approximations that may be materially incorrect. We are not liable for any loss or harm arising from your reliance on such an estimate for any medical, clinical, therapeutic, or condition-management purpose.

(d) Indirect loss. To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, or anticipated savings, however arising.

(e) Matters outside our control. We are not liable for any failure or delay in performing our obligations that results from an event beyond our reasonable control, including natural events, epidemics, armed conflict, acts of government or regulatory authority, failures of communications or payment networks, or the acts or omissions of third-party carriers, payment providers, or technology providers.

(f) Third-party services. Where you choose to use a third-party service made available through our website or app — including instalment payment providers such as Tabby or Tamara — your relationship with that provider is governed by their own terms. We are not liable for their acts, omissions, decisions, fees, or the availability of their services.

(g) Severability. If any part of this section is held to be unenforceable, that part shall be severed or read down to the minimum extent necessary, and the remainder shall continue in full force and effect.

15. Governing Law and Disputes

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai shall have jurisdiction — without prejudice to any right you may have as a consumer to bring proceedings before the courts of your place of residence, or to refer a complaint to the Ministry of Economy or the competent consumer protection authority.

If any provision of these Terms is held invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. Our failure to enforce any provision is not a waiver of it.

Where these Terms are published in both English and Arabic and there is any inconsistency between the two, the Arabic version prevails.

16. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of this page shows when they were last revised. Your continued use of our website or app after a change takes effect means you accept the updated Terms. The Terms that apply to an order are those in force at the time you placed it.